Web Enabled Service Requests

Typically, service requests are received in person or by telephone. The request is then passed on to the department or individual responsible for the work. Processing a service request was generally a manual process and required a department employee to record the information.

Citizens can now access the city or county's web page and create a service request that updates CitiTech’s maintenance management software. Department personnel can review the service request, send an email reply to the citizen and, if approved, e-mail the service request to the department or individual responsible for the work.

Web-based Service Requests are identified with their own source code, and users have the ability to selectively turn them into Work Orders, schedule them, and work against them.