John Ramos, NAPA’s representative, manages the IBS (Integrated Business Solutions) Store at the City of Indio Maintenance Yard. He purchases all parts and shop supplies that the City may need to keep their fleet moving. He provides payments for commercial repair, and keeps sufficient inventory on hand to insure limited down time to city assets, and administers all purchases for The City of Indio Fleet Services.

Dennis could see that John would need to be "shown around" CMS, so he recommended CitiTech’s Webinars. In fact, he scheduled two for John; the first to teach him the basics, and a follow-up webinar two weeks later, to address questions, delve deeper, and compare notes. When asked how that worked for him, he said, "This worked good for John and I, and we plan to request more webinars. The scheduling of webinars gives John and I time to discuss questions, possible challenges and their effects prior to the webinar. This gives us the opportunity to be more direct with our training needs and maximize the instructor’s time."

John agrees. "The webinar exceeded my expectation, it helped me understand what I need to do to learn the part of Cititech that I will be involved in. I think it’s a great learning tool. And I believe the follow-up was a great idea. I made a lot of mistakes and I was able to get answers to why I was making the mistakes when I could show [the trainer] what I was doing."

Toyasha, who oversees the City’s maintenance tracking program along with her other duties, takes advantage of the webinars, too! She said, "I really like the webinars! They allow for the flexibility to schedule a meeting quickly to go over one module or several. It provides really great customer service. And it doesn’t cost anything! I have used the webinars often when I use/purchase a new module."

John makes the connection between CMS and the NAPA invoice by entering the invoice number in the resource notes of the Warehouse Requisition form. When he needed notes to show up on the reports he ran daily, he called the support staff at CitiTech, and they added them. He can even query by the invoice number in the reports screen!