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Innovative Software for Government & Industry

CitiTech Systems is a small business. Privately-held, employee-owned, CitiTech Systems, Inc., was founded in 1988 as a South Dakota corporation. Since its creation, it’s had a singular focus: develop and support a commercial, "Off-the-shelf" software application designed to meet the specific needs of public works, road, utility and other city/county departments. Nestled in the Black Hills of South Dakota, it has earned a national reputation as a leader in maintenance management software. A highly-qualified team of strategic alliances and professional software engineers develop new functionality, and deliver training and support at the highest levels.

Since CitiTech Systems, the company, and CitiTech Management Software (CMS) are so closely aligned, discussion of the company naturally revolves around the software. CMS was independently tested and CitiTech Systems qualified as a Microsoft© Certified Partner in 2003.

CitiTech Systems currently supports two maintenance management oriented software applications in many cities and counties across the country and abroad. These applications are:

CitiTech Management Software, the proposed software solution
Decision Support Software, a MMS work planning and budgeting application

Research on the CitiTech project actually began in the early 80’s when Brian McKiernan, founder and president, served as system analyst in the development of one of the first project-oriented, activity-based cost accounting software for county highway departments. Released in 1983, the County Highway Resource Information System (CHRIS) gained widespread popularity until the mid-90’s. McKiernan started CitiTech Systems in 1988 to expand the CHRIS model and incorporate other functions and technologies.

CitiTech also has a singular purpose: Customer Satisfaction. Users have a job to do and they can’t be delayed because of software problems. Recently, CitiTech surveyed its users and asked them why they selected CMS. Overwhelmingly, the answer was "personal ’down-home’ support". One user said, "A big company wouldn’t give the same level of service a small company does. I can call and get something done". We’ve always prided ourselves on the level of service provided. We write good software, listen to our users, and support them as "partners".

CitiTech and its software have evolved over the years. Work Planning and Budgeting, based on Maintenance Management guidelines developed by the National Association of Engineers (NACE), was added in 2000. In 2002, Work Planning & Budgeting merged with Asset Management and Inspection functionalities to provide all the components needed to meet GASB-34 "Modified Approach" and NPDES reporting requirements. Web-based Service Requests, GIS and hand-held capability were added in 2003. In 2004, CMS became MS SQL Server client/server based with exposed COM and bi-directional links into other COM-compliant systems, such as ESRI GIS. It implemented a visual management tool to assist users in analyzing, finding and editing information. In 2005, it expects to be "platform-independent" and operate on virtually any platform with automatic synchronization of data. For a mobile department, this would be of great benefit incorporating, for example, a hand-held device that displayed a GIS map pinpointing pending work orders and presenting either its work history, work order or work report with one click.

CitiTech’s corporate strategy focuses on technical development, rather than marketing efforts. For over 15 years, it has dedicated itself in providing solid, fully-integrated applications that meet industry demands and developing close relationships with its users. As a software house, it has the technical skills to develop leading-edge software solutions, but relies on its user-base to direct future development efforts. As a result of user relationships, CitiTech continues to implement new technologies and functionality into its core activity-based management system.

Integration is a baseline objective. For years, computer software applications were developed to perform a specific task or purpose, such as pavement management, with little regard given to other associated objectives, such as asset management or resource allocation. These applications were "data islands", fragmenting information and not sharing mission-essential data with other systems. CitiTech supports open architecture, tying work management, asset management, resource management and activity-based costing into one simple-to-use, yet comprehensive application and sharing information with other ODBC and COM-compliant applications.