Web-Enabled Service Requests - Optional Modules


	Web-Enabled Service Requests - Optional Modules

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Typically, service requests are received in person or by telephone. The request is then passed on to the department or individual responsible for the work. Processing a service request was generally a manual process and required a department employee to record the information.

Citizens can now access the city or county's web page and create a service request that updates CitiTech’s maintenance management software. Department personnel can review the service request, send an email reply to the citizen and, if approved, e-mail the service request to the department or individual responsible for the work.

Once a Web-based Service Request has been submitted from the Internet, users will be notified that new requests have been submitted when they enter the Work Order module.

Service Request screen

Users have the ability to change any of the data before a Service Request is added. Unwanted records can be marked deleted by clicking on the little white box on the left side of data (turning it black). Once added, they automatically become Received Service Requests from the Web and are processed as other Service Requests.

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